TrustRadius Insights
Verizon Connect's monitoring system has provided users with the ability to track all their equipment, including vehicles and non-powered …
Starting at $40 per vehicle/per month
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What is Verizon Connect?
Verizon offers a fleet management platform in Verizon Connect, emphasizing asset tracking and GPS, clear maps and route optimization, and fleet KPI tracking.
Recent Reviews
Reviewer Pros & Cons
Pricing
Verizon Connect
$40.00
Cloud
per vehicle/per month
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.verizonconnect.com/solution…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Tech Details
- FAQs
What is Verizon Connect?
Verizon Connect helps users track vehicles in the field, improve fleet operations, increase worker productivity and encourage safer driving with Verizon Connect fleet management solutions. Users can choose from a range of customizable GPS tracking solutions that offer dashboards, reports and alerts.
It enables users to:
Asset Tracking
Verizon Connect includes asset tracking solutions that enables the monitoring of valuable assets, and tracks their maintenance to extend the life of assets.
Field Service Management
It enables users to:
- See driver and vehicle location in near real-time
- Track driver behavior like speeding, idling and harsh driving
- Reduce costs for vehicle maintenance and fuel consumption
- Improve dispatch, routing and visibility
Asset Tracking
Verizon Connect includes asset tracking solutions that enables the monitoring of valuable assets, and tracks their maintenance to extend the life of assets.
Field Service Management
With Reveal Field, users can manage and dispatch jobs on a drag-and-drop calendar, provide ETA's to customers and have techs provide job status through a mobile app.
Verizon Connect Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
Verizon offers a fleet management platform in Verizon Connect, emphasizing asset tracking and GPS, clear maps and route optimization, and fleet KPI tracking.
Reviewers rate Support Rating highest, with a score of 8.
The most common users of Verizon Connect are from Small Businesses (1-50 employees).
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(30)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Verizon Connect's monitoring system has provided users with the ability to track all their equipment, including vehicles and non-powered assets. The online interface offered by Verizon Connect has made equipment tracking simple and efficient, allowing users to monitor their assets directly connected to the engine. For drivers, the app provided by Verizon Connect has been useful in tracking hours and breaks as required by the Department of Transportation.
However, some users have experienced issues with cameras and trackers frequently going offline, which has required multiple visits from third-party technicians to fix. In addition, the trackers have been inconsistent in providing updates, with some vehicles not providing updates for days to weeks. These challenges have led to frustration among users, particularly due to Verizon Connect's lack of responsive customer service and long response times. Some users have even had to cancel their contracts due to the system not working consistently, which has necessitated finding another system and re-outfitting their vehicles.
Despite these difficulties, there have been positive experiences reported by other users. The ability to track vehicle locations for safety purposes has been a key focus for some, helping them ensure the well-being of their drivers and assets. Verizon Connect has also been utilized in improving operational efficiency by quickly locating installers for customer calls and avoiding unnecessary trips. In addition, the software has allowed users to track employees' trips, monitor speed, and account for stops and breaks using the installed units in their vehicles.
In logistics, customer service, and service technician departments, Verizon Connect's live map tracking and asset tracking features have been employed to great effect. Managers find the live map tracking feature helpful in monitoring vehicles and drivers while also updating them on real-time traffic conditions. The software has also proven instrumental in proactively maintaining and updating fleets across multiple business locations.
For field staff who are mobile, Verizon Connect's ability to better manage work assignments and ensure consistent movement has been highly beneficial. Furthermore, the software has played a crucial role in managing field staff and ensuring their presence at job sites. Additionally, some users have highlighted the importance of monitoring temperatures inside food delivery vehicles to ensure compliance and food safety.
While there have been mixed experiences with Verizon Connect's customer service and system reliability, the product has provided valuable solutions for tracking equipment, improving operational efficiency, and enhancing safety measures.
User-Friendly Interface: Several users have praised the online interface of the tracking system, stating that it is user-friendly and easy to navigate. They appreciate the simplicity of the app's navigation and find the hardware setup and installation process straightforward.
Efficient GPS Tracking: Many reviewers have mentioned that the web interface provided by the tracking system efficiently performs tasks related to GPS location tracking, route planning, and generating travel and distance reports. It meets their expectations in terms of functionality and helps them monitor their fleet effectively.
Real-Time Tracking: The real-time tracking feature offered by the system has been highly appreciated by users. It allows them to monitor the location of their vehicles or installers in real time, enabling efficient job assignments based on proximity.
Cumbersome Installation Process: Users have consistently found the installation process of the product to be cumbersome and inconvenient. They have expressed frustration with the complexities involved, which has resulted in a time-consuming and challenging experience.
Connectivity Issues: Some users have reported experiencing connectivity issues with the product. This lack of connectivity has caused inconvenience and hindered the overall functionality of the product. Users have mentioned difficulties in establishing stable connections, leading to disruptions in their usage.
Lack of Customer Support: Several users have expressed dissatisfaction with the customer support provided by the company. They feel that the support team is unhelpful and lacks knowledge about the product. Users have encountered challenges when seeking assistance or resolving issues, which has further compounded their frustrations.
Based on user reviews, users recommend the following for Verizon Connect Fleet Tracking & Management:
- Conduct thorough research on other software options and their integration capabilities. Review all available options and understand the required features and reports.
- Ensure technical expertise by having someone on the team who can troubleshoot and install GPS devices.
- Utilize training resources available on the Verizon Connect website, including watching training videos to understand the setup process.
While some users highly recommend Verizon Connect for its ease of use, reliable system, and great support team, others do not recommend it due to issues with support, inefficiency in certain aspects, reliability problems, and lack of compliance. Therefore, it is recommended to consider these varying perspectives when evaluating this software solution.
Attribute Ratings
Reviews
(1-10 of 10)Companies can't remove reviews or game the system. Here's why
April 29, 2023
Buggy Software and extremely poor (worst of any vendor I've used) customer and account support
Score 1 out of 10
Vetted Review
Verified User
Verizon our fleet management provider
- GPS tracking
- Customer service
- Account management
- Product support
- Product training
- Product design
- Software
January 26, 2023
Software and Hardware issues... And HORRIBLE customer service
Score 1 out of 10
Vetted Review
Verified User
I have a total of 9x vehicle cameras/trackers and 3x non-powered assets for my firm from Verizon Connect Reveal.
I have had this service for less than 6 months; the first 1-2 months, everything seemed to function correctly, tracking and camera alerts.
The past 3-4 months have been a complete nightmare. The cameras will go offline constantly - We have had 3rd party techs (sent by Verizon) out multiple times to "fix" them... They just power them down and re-install and reset. This works for 1-2 weeks and then they go back offline.
The trackers, over the past month, will no longer work consistently, some of the vehicles will not provided updates for days to weeks.
The biggest issue I have with all of this is Verizon Connect/Reveals COMPLETE lack of customer service. As soon as these issues started, I reached out... in my experience, it would take weeks to get even a response from the Repair Department.
My "Customer Service Managers" that were assigned (2x of them) have still not responded - in my experience, I have emailed them each 10+ times to date, and literally no response in any way, shape, or form.
My Verizon Business Rep has been the only help; she continues to submit requests to management, escalation requests, customer support, and other departments to get some type of answer. However, many times, when I get responses from this, they are generic and do not fix the issue.
In my experience, I have also never been offered any type of credit/assistance with a service that I pay north of $ 300 a month for and have been able to actually use less than 50%... I am at my wit's end and EXTREMELY disappointed with the service, and the complete lack of support... I realize now I should have done more reading online, seeing a lot of other firms having similar issues.
It looked like a great system; it checked all the boxes for what we needed - But considering it doesn't work over half the time, I feel I am now being forced to figure out how to cancel/terminate my contract and now invest time into finding another system, and having all my vehicles brought back in and re-outfitted.
- Simple hardware setup
- Simple installation
- Good web interface
- Lack of connectivity
- Lack of hardware updates
- Lack of any customer support
- Lack of knowledge of their own system (in my opinion, techs frequently had no idea what was causing the current issues)
- Inconsistent service
I have Verizon Connect on my vehicle as I like the ability to track it and always know where it is for safety purposes. There are a lot of features and services with the Connect but knowing the exact location is my #1 focus. It also gives a handful of analytics that help the company know about what the vehicle is doing besides obviously knowing where it is.
- GPS location.
- Routes
- Travel/Distance Reports.
- None
- None
- None
October 26, 2022
Verizon Connect great visualization, difficult to install
Verizon connect was able to track all equipment with a monitoring system directly connected to the engine. It was very good when the new ELD mandate was started in 2017. It was able to track all equipment through an online interface and made the tracking simple. The app for the drivers helped them track hours and breaks as required by DOT.
- Online interface
- Tracking
- Ease of app use
- Installation of product
- Implementation of product
- Training for app
March 21, 2022
Caution! Stay away!
Score 1 out of 10
Vetted Review
Verified User
From my experience, it's best if you do not sign a contract with this company once you sign a contract you cannot get out! Within my time being with them, they double billed us for 5 months, we attempted to contact them over and over and would get the same answer "an account manager would call back within 24-48 hours". Yet no one called! The only way I got their attention was to stop paying and cancel the service, but that didn't help, as they sent me a bill for a buy-out for 2 years! I ended up paying the past due amount and I received the credit finally. But now they are telling me they may not be able to reactivate my account without signing another contract! In my experience, no one would return my phone calls. Also speaking from experience, I would call customer service and they would transfer me around and around and it would lead nowhere! In my opinion, they are the worst company I have ever dealt with, as this big corporation doesn't seem to care about any of their clients!
- In my opinion, nothing
- In my opinion, the customer service returning calls.
February 03, 2021
Used to be great, but be careful now
Score 1 out of 10
Vetted Review
Verified User
It is used by our service technician department to track vehicles for dispatching and scheduling
- It works sometimes
- Overpriced
- Delayed or inaccurate tracking
- Poor support
March 13, 2020
What Could Be
Sometimes we have phone calls from customers that need us to look at something at a location, and we'll use Verizon Connect to see where our installers are and if one is close. It works much better than trying to call all the installers to see where they are at or even worse waiting until an installer gets back and then sending them out again. Usually, this is the case when it's somewhere an hour away..." oh joe customer called and needs us to look at something in Bainbridge, Ga," "I just got back from there." Hopefully, this makes sense. We definitely don't use Verizon Connect to its full capabilities.
- Tracking vehicle maintenance because it's easier for me to track maintenance with the software than the employees.
- Track the installer's location. Saves time being able to route an installer to a needed job.
- Daily Routing, we don't use this, but I sure wish we did.
- I wouldn't say it's negative. It's just more people and change, but getting employees to use the routing function of Verizon Connect has been a challenge.
March 06, 2020
Verizon Connect Review
Verizon Connect is being used by tracking gps, services (oil change, repairs, dot inspections, etc.), and to keep us in DOT compliance. It is being used in all our three locations, to make us proactive and make sure our fleet is maintained and up-to-date on all inspections, repairs, etc. Verizon Connect helps us address our drivers on their driving habits, logs, and time.
- GPS location of your fleet and replay back up to year
- All reports for drivers log, inspections, services, etc.
- Reminders and alerts for when services are due
- Sending you the report by email--if the report is too big, I don't get the entire document. I will have to run the report on the website.
- Sometimes the GPS isn't exactly correct, but close enough.
- Customer service is better every time.
February 20, 2020
Great value!
We have units in all our vehicles -- 11 total. Some are construction vehicles, some are service vehicles. We are able to track employees' trips and account for any stops/breaks, monitor speed, etc.
- Real-time tracking.
- Mobile app.
- Reports are a little confusing.
- Alerts are a little delayed.
It suits a service business very well, and keeps employees accountable for their trips during the day.
We currently use Verizon Connect for very limited purposes. Our primary use is monitoring temperatures inside food delivery vehicles. This allows us to accurately track food product temperatures through production, storage, transport, storage, and dispense. Without this we would be lacking important compliance information, but more importantly, we would have a significant blind spot in food safety.
- Transit temperature monitoring - Verizon Connect allows us to fill in previously missing temperature information for food products in transit.
- Vehicle location monitoring - While not our primary goal, we are able to use Verizon Connect to see if any of our vehicles has stopped for an excessive amount of time. This helps us ensure safety of our vehicle drivers.
- Web Interface - For some time, the web interface of Verizon Connect has failed to load.
- Ownership change - We started using Telogis a couple years ago, soon after it became Verizon Connect. It makes sense a carrier would want to leverage this type of service since it requires data plans, but it has caused the product we contractually purchased to change after we signed.